Returns, Exchanges & Refund Policy

Seller Information: Audio Pink Noise is operated by MILAN INNOVATIONS LLC, a limited liability company registered in Wyoming, United States.

The company is owned and managed by Milan Lipowski, who creates and releases all audio works under his artist name “Milan Wilkinson”, officially registered with Broadcast Music, Inc. (BMI).

All sales, refunds, customer support, and legal matters are handled exclusively by MILAN INNOVATIONS LLC.

I. General Policy

Due to the nature of royalty-free digital audio files, returns and exchanges are not offered once the files have been accessed or downloaded.

All products available on AudioPinkNoise.com are delivered as downloadable files. For this reason, customers are expected to carefully review product descriptions, audio specifications, supported formats, and compatibility before making a purchase.

II. Refund Eligibility

Refunds are generally not available once a product has been made available for download or accessed.

Refunds may be considered only under the following conditions:

• The product has not been downloaded or accessed, or
• The product is demonstrably defective, corrupted, or incomplete, and the issue cannot be resolved by providing a replacement file

Refunds will not be granted for issues that:

• Can be resolved through basic troubleshooting or proper playback setup
• Are related to device compatibility, supported formats, playback software, or user environment
• Are related to the customer’s inability to play specific file types
• Result from incorrect expectations regarding the product’s sound, characteristics, or intended use
• Are based on personal preference or a change of mind after purchase

For clarity, all products are provided as audio files for playback purposes only. Delivery of digital products is considered fulfilled once access to the files has been provided.

III. Refund Requests

Refund requests must be submitted within 30 days of the purchase date.

If a refund is approved, it will be processed within a reasonable timeframe after verification, typically within 30 days.

IV. Verification Process

Before issuing a refund based on a reported issue, the seller reserves the right to review and verify the claim.

The customer may be asked to:

• Provide details about the issue encountered
• Confirm playback conditions, devices used, or file compatibility

Refund requests may be declined if:

• The issue cannot be reproduced
• The product is technically functioning as described
• The issue is related to playback setup, unsupported formats, device limitations, or external factors
• The customer does not provide sufficient information to investigate the claim

V. Related Documents

This policy should be read together with our Terms and Conditions, which form the full agreement between you and the seller.

For more information, please refer to Terms and Conditions.